Trinity Forum 2024 successfully kicked off in Ho Chi Minh City

The opening ceremony was a grand assembly of over 400 distinguished guests, high-ranking executives, luminary speakers, and leading authorities in the fields of travel retail and non-aeronautical services from more than 30 nations. Representatives from the two founding organizations, The Moodie Davitt Report and ACI (ACI World and ACI Asia-Pacific & Middle East), were in attendance. 

The event further welcomed the presence of Mr. Le Manh Tung, Director of the Department of Technology and Infrastructure—Commission for the Management of State Capital at Enterprises (CMSC), as well as senior leaders from relevant governmental bodies, departments, and domestic and international enterprises in the travel retail and aviation sectors. 

                                       Delegates attended at Trinity Forum 2024

In the opening remarks, Mr. Nguyen Duc Hung, Deputy General Director of ACV, emphasized, "Trinity Forum 2024 marks a pivotal milestone, ushering in a vast landscape of collaborative and investment opportunities for our international partners in both aeronautical and non-aeronautical services across Vietnam's airports. This is especially relevant to high-profile national projects, including Long Thanh International Airport, Terminal 3 at Tan Son Nhat International Airport, and the expansion of Terminal 2 at Noi Bai International Airport. ACV welcomes international partnerships that allow us to learn, adopt, and integrate the most advanced operational practices and cutting-edge technologies to elevate our service quality and enhance passenger experiences."

        ACV’s Deputy General Director presented his opening remark at Trinity Forum 2024

The presence of over 50 media partners underscored the high level of public interest, both domestically and internationally. "This event will serve as a springboard for the continued robust growth of Vietnam's aviation sector, significantly contributing to our socioeconomic development and elevating the position of Vietnamese aviation and travel retail on the global stage," Mr. Hung affirmed.

From ACV's side, Mr. Truong Trng Thanh, Deputy Director of Long Thanh International Airport Operational Readiness & Airport Transfer (ORAT) Department, shared insights on "How greenfield airports will reshape the future of the airport consumer experience," which sparked keen interest and practical exchanges among participants.

              Mr. Truong Trung Thanh, Deputy Director of Long Thanh International Airport 

Long Thanh International Airport, envisioned to become one of the world's leading aviation hubs, promises to deliver a revolutionary travel experience for passengers. Once fully operational, Long Thanh will have an annual capacity of 100 million passengers, expected to reach 200 million passengers by 2040.

Equipped with advanced cutting-edge technologies such as automated check-in systems, biometric screening, real-time information updates, AI-enabled baggage processing, and elements of traditional cultural heritage, Long Thanh aims to create a seamless, efficient, and unforgettable journey for passengers. The airport will serve as a crucial gateway for trade and a significant catalyst for Vietnam's socioeconomic growth. With its extensive capacity and scalability, Long Thanh will meet the growing travel demand while elevating Vietnam's global aviation map position.

In another session with the presence of global retail experts and representatives from ACV's member units, including Mr. Lê Đại Dương – Investment and Development Director of SASCO, Ms. Nguyễn Thị Kim Ngân – Deputy Director of Nội Bài International Airport, and Mr. Phillip Nguyễn – Deputy CEO of IPP Group, shared insights on the future growth opportunities for Vietnam's aviation retail industry.

Notably, in the presentation by Nội Bài International Airport, its representative discussed development directions and new consumer trends to build a green, clean, and sustainable airport. Nội Bài International Airport strives to become a 4-5 star airport, embracing modern consumer trends such as intentional consumption and online shopping. To enhance customer experience, the airport is implementing advanced technologies, including biometric recognition, the A-CDM system, one-touch check-in procedures with automated gates for entry and boarding, as well as cashless payment solutions and self-service amenities like vending machines, information kiosks, and intelligent maps.

              Ms. Nguyen Thi Kim Ngan – Deputy Director of Noi Bai International Airport 

Once completed, the perspective of the T2 passenger terminal at Noi Bai International Airport will help alleviate the overload of the T1 terminal. It will meet international standards and have many modern operational systems, giving Noi Bai International Airport a new look.
These improvements meet passengers' growing needs and demonstrate the commitment of Noi Bai International Airport, in particular, and ACV (Airports Corporation of Vietnam), in general, to developing non-aviation services and enhancing the quality of passenger services.

             The perspective of the T2 passenger terminal at Noi Bai International Airport

Also in Trinity Forum 2024 Day 2, Mr. Nguyen Van Hung Cuong – Chief Executive Officer at SASCO and Mr. Errol McGlothan – President of President of EMEA and APAC at Airport Dimensions, announced the signing of a long-term strategic cooperation agreement. 

The Trinity Forum 2024 event in Vietnam was officially concluded with a sentimental moment during the handover ceremony at the gala dinner. Qatar Duty Free was announced as the host for next year’s event. 

A ceremony which included the exchange of gifts between this year’s host, Airports Corporation of Vietnam/IPP Travel Retail, and Qatar Duty Free

The event provided valuable information and created opportunities for delegates and guests to connect and exchange widely across various fields of shared interest, contributing to fostering cooperative relationships and development for Vietnam's aviation and travel retail sectors.

Highlighted photos from Trinity Forum 2024