Dublin Airport Tops In Europe For Service Quality
Dublin Airport has been rated tops in Europe for passenger service in 2015.
It came in at number one ahead of all other European airports of a similar size in the latest Airport Service Quality (ASQ) annual rankings announced today.
Dublin Airport achieved the first place ahead of 14 peer airports in the Best Airport by Size and Region in Europe in the 15-25 million passengers category.
And it tied for second place with Zurich, Prague and Malta in the Best Airport by Region in Europe in the category for over 2 million passengers per year.
Welcoming the results from Airports Council International (ACI), Dublin Airport Managing Director Vincent Harrison described the result as “a very significant achievement” for the airport.
“A few short years ago Dublin Airport was rock bottom in its peer group of airports surveyed in ACI’s service quality rankings. Since then we were determined to improve our customers’ experience of the airport and we have done that every year to get to this top spot.”
Announcing the 2015 ASQ results Director General of ACI World, Angela Gittens said: “Dublin Airport’s number one ranking in Europe demonstrates its professionalism, commitment and success in delivering that high level of customer service.
“From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiently and more, passengers are expecting big things from the airport they travel through.
“More than anything, Airport Service Quality is a way for airport customers’ to measure the extent to which they deliver on these expectations.”
Said Vincent Harrison: “The key areas to drive passenger satisfaction at Dublin Airport are courtesy and helpfulness of staff, security, check-in, cleanliness and the departure gates.
“We are passionate about improving our customers’ experience further and it is a key priority of our management and staff at Dublin Airport to continue to do that.”
The 2015 ASQ results feature the world’s best in class airports for customer service. Throughout the year passengers are asked in-depth questions about the quality of their travel experience through individual airports. This information is then benched marked against ACI member airports of a similar size.