Celebrating firsts: how prioritizing the passenger experience helps YVR mark a number of first-time achievements

Firsts can be celebrated in a number of ways—first steps, first dates, first breakthrough innovations. As airports continue to find new ways to enhance the passenger experience, they are prioritizing initiatives that set them apart in an increasingly competitive landscape.

Today’s travellers seek a seamless, digital-first experience with a human touch.

Vancouver International Airport (YVR), recently named Best Airport in North America by the Skytrax World Airport Awards, has placed the passenger experience at the core of its operations. In doing so, it has marked a number of firsts throughout 2024.

Elevating the concept of luxury and comfort

Passengers departing from YVR’s international terminal now have access to the new Plaza Premium First Lounge, further enhancing the airport’s suite of premium lounge offerings. This state-of-the-art space provides an elevated level of comfort, amenities, and service, complementing existing lounges such as the SkyTeam Lounge and Air Canada’s Signature Suite. These options ensure that travelers can find a space tailored to their needs, whether they seek a quiet place to work or a moment of relaxation before their journey.

Leading in security innovation

In 2024, YVR became the first airport in Canada to implement CATSA Plus Computed Tomography (CT) X-ray equipment at Checkpoint ABC North. This cutting-edge technology enhances passenger safety while streamlining the security screening process, setting a new standard for efficiency and conv

Advancing seamless travel

YVR has also collaborated with Air Canada to introduce a pioneering digital identification program—one of the first of its kind in Canada. This initiative underscores the airport’s commitment to leveraging technology to improve efficiency, enhance security, and create a smoother journey for travelers.

Bridging communities and cultures

Beyond its role as a transportation hub, YVR remains deeply connected to the local community. From showcasing Indigenous art installations to fostering partnerships with local organizations, the airport reflects the diverse culture and natural beauty of British Columbia. At the same time, it continues to strengthen ties with international destinations, ensuring that Vancouver remains a global crossroads for people and ideas.

A launchpad for innovation

With a track record of embracing new technologies and reimagining the travel experience, YVR has solidified its reputation as a place where innovation thrives. Whether it’s setting new benchmarks in security, enhancing passenger amenities, or collaborating with industry leaders, the airport continues to push the boundaries of what’s possible in aviation.

For companies looking to introduce groundbreaking initiatives in travel and transportation, YVR presents the ideal environment—a place where bold ideas take flight.

As the YVR looks toward 2025, its commitment to progress, excellence, and connectivity remains unwavering, ensuring that it continues to be a leader in the global aviation industry.

More: www.yvr.ca