Aalborg Airport Awarded as One of Denmark’s Best Workplaces
Aalborg Airport has just been awarded as one of Denmark’s best workplaces – and with good reason. At the airport, employee well-being and customer experiences go hand in hand. A core philosophy here is that an excellent customer experience begins with an engaged employee who greets customers with a smile.
World-class customer experiences are an integral part of the culture at Aalborg Airport. Regardless of role or department, all employees work toward one clear goal: to deliver the best possible experience for customers – every single day. This shared purpose not only creates pride but also fosters a strong sense of community and responsibility. It is among the reasons why Aalborg Airport can now, through “Great Place to Work,” proudly call itself one of Denmark’s best workplaces.
- At Aalborg Airport, the employee who interacts with the customer is incredibly important. We have become known for our smiling and welcoming staff, where the smile isn’t just part of the uniform – it’s part of our DNA, shaped by a strong community and the joy of coming to work. We are proud of this recognition, but of course, we know we can still improve – so the work continues, says CEO Niels Hemmingsen.
Happy Employees – Happy Customers
Looking into the employee survey conducted by Great Place to Work, which led to the new certification, an impressive 98% of employees responded that they believe customers receive great service every day – even during busy times. At the same time, 94% feel that colleagues genuinely care about each other, and 91% trust that management does the right thing and operates transparently.
A strong culture of trust and close collaboration across departments make Aalborg Airport a place where people feel safe and motivated – something both customers and staff can sense.
- That Aalborg Airport has now been named one of Denmark’s best workplaces is a seal of approval for the culture built over the years – and a testament to the fact that investing in people and relationships truly pays off, Niels Hemmingsen concludes.