Newcastle Airport named one of Europe’s best for passenger experience

Newcastle Airport is to receive the award for the Best Airport in Europe, in the 2 to 5 million passenger category, at the prestigious Airport Service Quality (ASQ) Awards. The awards recognise airports worldwide for the quality of their customer service and are based entirely on passenger feedback while they are at an airport.

Newcastle Airport scored highly for its performance across the customer journey, notably check-in, security and its offerings in the departure lounge, with the award following a £20m investment in the Airport’s facilities throughout the last 18 months.

Nick Jones, Chief Executive at Newcastle Airport, said: “We are delighted to be recognised as one of the best airports in Europe and it is fantastic to know that we received this award because of our customers’ positive feedback.

“This recognition is testament to the dedication and hard work of our teams and business partners who go above and beyond to deliver a world class experience.

“As we look forward to the launch of new routes to Berlin and Copenhagen this summer and celebrating our 90th anniversary this year, I have no doubt that this award will inspire our teams to continue providing exceptional service to all who travel through the Airport.”

The accolade adds another industry award to the Airport’s growing trophy cabinet after it was recognised as the ‘Overall Winner’ at the Routes World Conference 2024, 'UK & Ireland Airport of the Year' 2024 by Travel Trade Gazette and 'Star UK Airport' 2024 by Travel Bulletin.

2024 marked a milestone year for the ASQ programme with almost 700,000 surveys filled in at airports across the world.

Newcastle Airport and the other ASQ winners will formally receive their awards at the ASQ Awards ceremony in September, organised by the Airports Council International (ACI) World in partnership with travel technology company Amadeus.