Airports Council International Ranks Punta Cana International Airport 1st in Best Airport by Size and Region in the 5 to 15 million passengers In Latin America-Caribbean.

Punta Cana, Dominican Republic- March 30 , 2017.

Airports Council International (ACI) World today announces the winners of the 2016 Airport Service Quality (ASQ) Awards. Airports large and small from around the globe demonstrate airports’ commitment to providing an excellent customer experience.

Punta Cana International Airport has achieved the first place in Best Airport by Size and Region in the 5 to 15 million passengers category and having tied for second place in Best Airport by Region in the 2016 Airport Service Quality (ASQ) Survey. The Airports Council International ASQ Award is the airport industry’s most respected award, demonstrating our team’s ability to consistently deliver a best in class customer service experience at the airport.

ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants. Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.

The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year. The categories have been designated to recognize the achievements of airports of different sizes and in different regions.

The ASQ Awards Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, 16–18 October 2017.