Langkawi International Airport Wins Best Airport (2-5 Mppa) in Asia Pacific at ASQ Awards 2024
Langkawi International Airport (LGK) has once again been named Best Airport in Asia Pacific (2-5 Million Passengers) at the 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Marking its fourth consecutive win, this achievement reflects Malaysia Airports’ dedication to service excellence and continuous growth, further solidifying its role as a key aviation hub in the region.
The ASQ Awards, based on real-time passenger feedback, assess crucial aspects of the airport experience, including efficiency, cleanliness, comfort, and overall service quality. LGK’s consistent success reflects Malaysia Airports’ strategic efforts to optimise passenger experience, accelerate digital transformation and uphold world-class standards.
Malaysia Airports Managing Director, Dato’ Mohd Izani Ghani, attributed the achievement to the organisation's dedication to continuous improvement, "This award reaffirms our commitment to creating exceptional airport experiences at key gateways such as LGK, which plays a vital role in driving Malaysia’s tourism and economic growth. As a UNESCO Global Geopark and premier travel destination, Langkawi attracts millions of visitors, supported by strong air connectivity and government initiatives. We will continue investing in facility upgrades, digital innovations, and strategic partnerships to further enhance service excellence and strengthen Malaysia’s aviation landscape."
Recognising LGK’s outstanding commitment to passenger satisfaction, ACI World Director General Justin Erbacci remarked, “Congratulations to the entire team at LGK for your remarkable achievement in the ASQ Awards! Your airport is one of the best airports globally for customer experience—as chosen by passengers themselves. Keep raising the standards!”
In 2024, Langkawi International Airport (LGK) recorded 2.5 million total passenger movements, reflecting a 1.8% increase from 2023. This growth was largely driven by a 27.9% surge in international passenger traffic, which rose to 280,601 passengers. At present, LGK serves 8 airlines operating 198 scheduled flights per week.
Dato’ Mohd Izani further added, “Looking ahead, LGK is poised to further expand its connectivity by leveraging the extensive global presence of Malaysia Airports’ new shareholders. This enhanced network potential positions LGK to attract new airline partners and unlock additional travel markets, ultimately reinforcing the island's status as a premier travel destination.”
Through continued investments and collaboration, Malaysia Airports remains committed to strengthening the airport's role as a pivotal gateway to Malaysia’s thriving tourism sector.