KLIA Among World’s Top 10 Airports in ASQ 2024
KL International Airport (KLIA) secured a spot among the world’s top 10 airports in the 2024 Airport Service Quality (ASQ) survey for airports handling over 40 million passengers annually. Achieving a near-perfect score of 4.99 out of 5 from Airports Council International (ACI), this recognition validates KLIA’s ongoing efforts and commitment towards service excellence and operational efficiency.
ASQ serves as the leading, data-driven benchmark for airport excellence, measuring passenger satisfaction across key areas such as safety, services, facilities, and cleanliness, reinforcing KLIA’s position as a leading global aviation hub.
Several key elements contributed to KLIA’s success, all designed to enhance passenger comfort and convenience. These include a welcoming ambience, expanded seating area, upgraded charging stations, and fast and reliable Wi-Fi. Passengers also rated highly the airport's exceptional cleanliness, particularly in its washrooms which further enhances the travelling experience.
Beyond its amenities, KLIA’s dedicated staff have also been praised for their warmth and attentiveness, further showcasing Malaysia's hospitality at its best.
Malaysia Airports Managing Director, Dato’ Mohd Izani Ghani, highlighted KLIA’s consistent placement in the ASQ top 10 airports since 2022 as a testament to the airport’s commitment to continuous improvement, “KLIA's strong performance reflects our focus on enhancing airport experience through innovative solutions and improved facilities. We also thank KLIA's dedicated airport community and stakeholders who are the driving force behind our progress.”
“With our new shareholders placing strong emphasis on service excellence, we are confident these efforts will further elevate our standing in future global rankings.”
In preparation for Visit Malaysia Year 2026, KLIA is undergoing key upgrades to further improve passenger experience. These include expanded terminal seating, refurbished prayer rooms, and next-generation baggage trolleys. Passengers can also look forward to improved buggy services, self-service check-in and bag drop kiosks, and new family-friendly features such as the Orangutan Playground Kids Zone, wheelchairs, baby strollers, heritage walls, and family parking lots.
With a renewed focus on innovation and service excellence, KLIA is committed to strengthening its position as one of the world's top airports.